USING TECHNOLOGY TO BRIDGE GAPS IN RURAL AND UNDERSERVED MENTAL HEALTH CARE

Abstract

Digital technology is increasingly intertwined with everyday life and offers promising avenues to support mental health, particularly in rural and underserved communities. This qualitative study explores user experiences and perceptions of technology's role in mental well-being among 35 participants aged 20 to 44 from varied educational and occupational backgrounds, including engineers, students, and healthcare workers. Participants reported daily screen use ranging from 2 to 17 hours, with many linking extended digital engagement to anxiety, poor sleep, and reduced attention span. Breaks from digital platforms were associated with better focus and sleep quality. While virtual reality (VR) was underutilized, a few users described its calming effects and potential in education. Artificial intelligence (AI) raised concerns about emotional misinterpretation and over-dependence, although some acknowledged its informational benefits. Fast food consumption and lifestyle factors further contributed to mental health stressors. Despite limited awareness and access to advanced digital tools like VR or AI-based support systems, participants expressed interest in integrative approaches combining technology with physical wellness practices. Findings suggest that to bridge mental health gaps in underserved areas, interventions must go beyond access alone and prioritize culturally relevant, emotionally supportive, and balanced digital solutions.